Welcome to Drugmatters Pharmacy Limited! These Terms and Conditions govern your use of our online pharmacy services. By accessing and using our website, mobile application, or any related services, you agree to abide by these terms.

• "Company," "we," "us," or "our" refers to Drugmatters Pharmacy Limited.
• "User," "customer," "you," or "your" refers to anyone accessing or using our services.
• "Website" refers to www.myDrugmatters.com.
• "Services" include online purchase of pharmaceutical products, prescription fulfillment, and healthcare-related consultations.
• "Healthcare Providers" are licensed pharmacists and medical professionals providing advice via our platform.

• You must be at least 18 years old to use our services. If you are under 18, you must have parental or legal guardian supervision.
• By using our services, you confirm that you have the legal right to purchase and receive pharmaceutical products.
• Users are responsible for ensuring that their use of our services complies with applicable laws in their jurisdiction.

• Certain medications require a valid prescription from a licensed healthcare professional.
• We reserve the right to verify prescriptions with the prescribing doctor or healthcare provider.
• Altered, fraudulent, or falsified prescriptions will not be honored and may be reported to regulatory authorities.

• All orders are subject to acceptance and availability.
• Prices are subject to change without prior notice.
• We accept payment through any of our integrated online payment gateways.
• Orders will not be processed until full payment is received.

• Delivery timelines vary based on location and product availability.
• We do not guarantee specific delivery times, though we strive to meet estimated delivery windows.
• You must provide accurate shipping information. We are not responsible for orders lost due to incorrect details provided by the user.
• Some medications may have specific shipping restrictions due to legal or safety requirements.

• Due to health and safety regulations, we do not accept returns on medications unless they are defective, damaged during shipping, or incorrectly dispensed.
• Requests for refunds must be submitted within 2 days of receiving the order.
• Refunds will be processed upon verification and approval.

• The information provided on our platform does not constitute medical advice.
• Always consult a licensed healthcare professional before taking any medication.
• We are not responsible for any health complications arising from self-medication or incorrect use of our products.

• Users may be required to create an account to access certain services.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any unauthorized use of your account should be reported to us immediately.

• We collect and process personal data in accordance with our Privacy Policy.
• Your personal health information is protected and will not be shared without your consent, except where required by law.

• You may not use our services for illegal, fraudulent, or harmful purposes.
• It is prohibited to provide false information or attempt to obtain prescription medication unlawfully.
• You must not attempt to access, modify, or interfere with our platform’s security features.

• All content, logos, trademarks, and material on our website are the property of Drugmatters Pharmacy Limited and protected under intellectual property laws.
• You may not copy, distribute, or modify any content without our written consent.

• We do not guarantee uninterrupted or error-free operation of our website or services.
• We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
• In jurisdictions where limitations on liability are not permitted, our liability is limited to the extent allowed by law.

• You agree to indemnify and hold harmless Drugmatters Pharmacy Limited, its employees, directors, and affiliates from any claims, damages, or legal disputes arising from your use of our services.

• We reserve the right to modify these Terms and Conditions at any time without prior notice.
• Continued use of our services after changes implies acceptance of the revised terms.

• These Terms and Conditions are governed by the laws of Nigeria/Lagos.
• Any disputes shall be resolved through arbitration or mediation before resorting to litigation.

For any questions regarding these Terms and Conditions, please contact us at:

Drugmatters Pharmacy Limited
Address: Suit 1 & 2, Muniru Plaza, Ogombo Road, Abraham Adesanya, Lagos State
Email: info@mydrugmatters.com
Mobile:+234-916-242-0196
Website: www.myDrugmatters.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.